FAQ

Questions?
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Everything you need to know about Fagu Bin Care and how we keep communities clean and compliant.

Frequently Asked Questions

What is Fagu Bin Care?

Fagu Bin Care is a residential waste day management service that ensures your trash and recycling bins are brought to the curb on time and returned after collection. We help homeowners, HOAs, property managers, and communities stay clean, compliant, and stress-free.

Which areas do you serve?

We currently serve the Seattle Eastside — Kirkland, Bellevue, Redmond, Sammamish, Mercer Island, Bothell, Woodinville and surrounding King County communities. Enter your address to check coverage in seconds.

How does the service work?

On your collection day, a FaguPro moves your bins from their storage spot to the curb before pickup, then returns them afterward — with photo confirmation at every step so you always have proof.

How much does Fagu Bin Care cost?

Plans start at $39.90/month, billed quarterly, with a 15-day free trial. HOA and property-manager pricing is customized to the size and needs of your community.

Can I pause my service when I'm on vacation?

Yes. Use Vacation Hold in your dashboard to pause service for any date range — you're not charged for held weeks and service resumes automatically when you're back.

What happens if it rains or snows?

Service continues in normal weather. In severe conditions or municipal collection delays, we follow the city's adjusted schedule and notify you of any changes right away.

Do you offer services for HOAs and property managers?

Absolutely. We offer community-wide plans, a property-manager dashboard, compliance reporting, and door-to-container trash valet for multi-family buildings.

How do you ensure my bins are returned?

Every FaguPro captures before-and-after photos, so you get timestamped proof that your bins were placed out for collection and returned to the correct spot.

Is Fagu Bin Care safe and insured?

Yes. All FaguPros are background-checked, trained, and fully insured, so your property and your bins are always in good hands.

How do I get started?

Enter your address, pick a plan, and choose your start date — setup takes about two minutes and your first week is free.

Still need help?

Our support team is here for you.

  • Live Chat

    Chat with us now

  • Email Support

    support@fagubincare.com

  • Call Us

    (425) 628-8505 Mon–Fri, 7am–7pm PST

Can’t find what you’re looking for?

Submit a request and our team will get back to you.

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Popular Topics

Getting Started

New to Fagu? Learn how to set up your account and get started in minutes.

Scheduling

Manage your schedule, make changes, and understand your service days.

Billing & Payments

Invoices, payments, methods, and updating billing information.

HOA & Communities

Resources for boards and managers to keep communities clean and compliant.

Technology

Learn about Fagu OS, the mobile app, and how our technology works.

Still have questions?

We’re here to help. Reach out anytime.